📩 How can I contact you?
Email us anytime at info@ohaura.com — we’ll get back to you as soon as we can! 💌

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🌍 Do you ship worldwide?
Yes, we do! Wherever you are, we’ll ship to you. ✈️

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📦 Where do you ship from?
All orders ship out from our Hong Kong warehouse.

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❌ Can I change or cancel my order?
Yes, but only within 12 hours of placing it ⏰. After that, orders can’t be changed — but you can return it for a refund once it arrives.

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💳 What payment methods do you take?
Visa ✅ Mastercard ✅ Amex ✅ Discover ✅
Apple Pay 🍎 Google Pay 🤖 Shop Pay 🛍️ PayPal 💳

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⏱️ When will my order be processed?
Orders are packed Mon–Fri and ship out in 1–3 business days. 🚚
(We take weekends off too 😌).

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📬 How long does shipping take?
Most orders arrive in 2–4 weeks depending on your location.

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😕 What if my order doesn’t arrive?
No worries — if it doesn’t show up within 30 days after shipping, you’ll get a full refund.

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💰 Will I have to pay customs/taxes?
Maybe! Some countries charge extra fees once your package arrives. These are set by your local customs office and are the buyer’s responsibility.

🔄 Returns & Refunds

📦 How do I return an item?
Simply email us at info@ohaura.com and our team will guide you through the return process.

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😕 What if my item is defective, incorrect, or damaged?
If you receive merchandise that is incorrect, missing, or damaged, please contact us right away. Include your order number, photos of the item(s), and any related details so we can resolve the issue as quickly as possible.

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💳 When will I receive my refund?

• Refunds are issued to your original payment method.

• For credit/debit cards, your refund is sent to the card-issuing bank within 7–10 business days after we receive your return or cancellation request.

• Processing times may vary depending on your bank. If your refund hasn’t appeared yet, we recommend contacting your card provider for an update.